Örgütlerde Duygusal Süreçler
Özet
Bu bölümde, duyguların çalışma yaşamındaki etkileri çok yönlü bir perspektifle ele alınmıştır. Duyguların tanımı, işlevleri ve sınıflandırılması incelenmiş; duygulanım ve duygudurum gibi kavramlardan ayrılan özgün yapısı vurgulanmıştır. Çalışma yaşamında duyguları anlamaya yönelik bilişsel değerlendirme kuramı ve duygusal olaylar kuramı ele alınarak, örgütlerde duygusal süreçlerin önem kazanmasında duygusal devrimin rolü tartışılmıştır. Duygusal zekâ ve duygusal emek kavramlarının önemi vurgulanmış, duyguların bulaşma ve kolektifleşme süreçlerinin takım çalışması, liderlik ve karar alma gibi örgütsel sosyal süreçler üzerindeki etkileri incelenmiştir.
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